Healthcare Assistant (HCA)
Location: Care Fertility Northampton, 67 The Avenue, Northampton, NN1 5BT
Contract: Permanent
Actual Salary: £19,480 (FTE £24,350)
Hours: 30 hours per week (3 flexi days, 08:00–17:00, plus every Saturday morning).

About the Role
At Care Fertility, our Healthcare Assistants play a vital role in supporting our team of Registered Nurses, Midwives, and the wider multi-disciplinary team to deliver exceptional fertility care. You will help coordinate patient treatment cycles and provide safe, compassionate and professional support to individuals and couples at every stage of their fertility journey.
As a member of the Care Fertility family, you will embody our core values of Compassion, Collaboration and Expertise, ensuring each patient receives the very best chance of success.

Key Responsibilities
Patient Information & Support

Provide clear, supportive information to patients regarding their treatment plan.
Manage patient enquiries face-to-face, over the phone or via video call.
Demonstrate an inclusive approach, meeting the diverse needs of all patients.
Offer empathy, emotional support and signposting to internal counselling and external support services.
Participate in patient events and act as a positive ambassador for Care Fertility.
Keep up to date with Care’s induction, training and competency processes.

Clinical Duties
Support consultations and outpatient care, including measuring height, weight and blood pressure.
Perform phlebotomy once trained and assessed as competent.
Support day-case procedures — preparing the Procedure Room, assisting during procedures and supporting patient recovery following sedation.
Carry out abdominal scanning duties in the Procedure Room once fully trained and competent.

Systems & Digital Processes
Enter and retrieve information on the clinical patient database, ensuring accurate and timely records.
Use digital systems to follow clinical pathways and support efficient processes.
Confidently use Microsoft Outlook for effective communication with colleagues.
Contribute ideas for improving systems and working practices.

Teamwork & Collaboration
Build strong, trusted relationships within the nursing team and the wider multidisciplinary team.
Contribute positively in team meetings and support new initiatives.
Share knowledge openly and act as a supportive mentor to colleagues.
Promote equality, diversity and inclusion in all interactions.

Governance, Safety & Professional Standards
Follow all standard operating procedures and the HFEA Code of Conduct.
Maintain accurate, timely and confidential patient records.
Use the Datix system to report incidents and near misses, helping drive continuous improvement.
Support audit activities and quality management processes.
Comply with Infection Prevention & Control, Health & Safety and Adult Safeguarding requirements.
Complete mandatory training and participate in competency assessments.

Data Protection & Confidentiality
Always maintain patient confidentiality in line with the HFEA Code of Practice and Care policies.
Manage patient data responsibly, following the Data Protection Act 2018 and GDPR principles.

Continuous Learning & Professional Development
Keep clinical knowledge up to date through learning pathways, CPD and participation in annual Personal Development Reviews.
Take responsibility for your ongoing skills development and revalidation (if applicable).


Key Attributes
Compassionate and patient-focused approach
Strong communication and interpersonal skills
Ability to work well within a multidisciplinary team
Excellent attention to detail and commitment to high clinical standards
Adaptability, initiative and willingness to learn


Qualifications & Experience
Essential

Good standard of general education
Evidence of ongoing professional development
Experience in a patient-facing or care environment
Basic clinical skills (e.g. observations)
Ability to handle sensitive and confidential information appropriately

Desirable

NVQ Level 2 or 3 in Health & Social Care (or equivalent)
Phlebotomy training or certification
Previous experience within a fertility or women’s health setting


Why Care Fertility?
Joining Care Fertility means becoming part of a team that changes lives every day. We offer a caring, inclusive and supportive culture, opportunities for professional growth, and the chance to make a real difference for patients on their fertility journey.