Cryo Management Administrator
Location: Remote with clinic visits as required
Full-time or part-time roles available (to be discussed at the interview).
Join Care Fertility as a Cryo Management Administrator and play a key role in supporting patients through the management of cryopreserved material. You'll assist with consent processes, patient communication, and invoice management, ensuring a seamless and compassionate service.
No previous cryo experience is required — full training and mentorship will be provided. If you're detail-oriented, organised, and confident communicating with patients in a sensitive and professional manner, we’d love to hear from you.
About You:
We’re looking for someone with excellent attention to detail and a strong sense of empathy. You may already have administrative experience in a clinical setting, which would be ideal, but it’s not essential.
What matters most is that you're:
- Flexible and eager to learn
- Comfortable working independently
- Committed to providing high standards of service and communication
- Capable of following established processes accurately and efficiently
- Experience with finance or invoicing would be advantageous but isn’t a requirement.
- You understand the importance of delivering a sensitive and high-quality patient experience. You’re a clear communicator – both written and verbal – and are confident handling delicate conversations with professionalism and empathy. You will be a Care Fertility ambassador in every interaction you have.
About the Role:
In this role, you will:
- Work primarily remotely, with occasional visits to local clinics
- Support all Care clinics via a custom-built cryo management platform
- Update patient records following communication or activity
- Issue invoices, manage payments, and communicate about cryopreserved material
- Manage the HFEA statutory notice process for storage consent renewals/extensions
- Assess patient records to determine appropriate and timely communication
- Identify and escalate anomalies in patient records
- Manage a dedicated email inbox for patient enquiries
- Maintain and update an internal virtual whiteboard platform
- Communicate with patients via telephone, email, post, and the Salve App
- Build strong working relationships with senior staff across clinics
- Use Microsoft Teams regularly for internal communication
Benefits & Culture:
We offer a flexible, hybrid working model and value both full-time and part-time applicants. This is a great opportunity to join a supportive and collaborative team where hard work is recognised, and you’ll be encouraged to develop your skills.
We Offer:
- Salary of £25,000.00
- 33 days’ annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts, a wellbeing hub, and holiday trading
About Us:
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw upon the knowledge of our wider team of over 600 dedicated doctors, scientists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.
This post is subject to a DBS check.
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