Location: Care Fertility London (Park Lorne, 111 Park Road, London, NW8 7JL)
Contract Type: Permanent
Salary: £32,870 - £34,040 per annum
Hours: Full-time, 37.5 hours per week, including participation in a Saturday rota

Support Patients. Deliver Exceptional Care. Change Lives.

At Care Fertility, we're passionate about helping people achieve their dream of building a family. As a Healthcare Assistant (HCA), you'll play a vital role in supporting our patients throughout their fertility journey, working alongside our experienced nursing, medical and multidisciplinary teams to deliver outstanding patient care.

This is a rewarding opportunity for a compassionate and patient-focused individual who enjoys working in a clinical environment and is committed to delivering the highest standards of care and support.

About the Role

As a Healthcare Assistant, you'll support the delivery of safe, effective and compassionate fertility care, helping to ensure every patient receives a positive experience from consultation through to treatment.

Working closely with Registered Nurses, Midwives and Clinicians, you'll contribute to the smooth day-to-day running of the clinic while providing practical and emotional support to patients during what can be a significant and often sensitive time in their lives.

Key Responsibilities
Patient Information & Support
Provide clear, supportive information to patients regarding their treatment plans.
Manage patient enquiries face-to-face, over the phone and electronically.
Deliver a welcoming, compassionate and inclusive patient experience.
Offer empathy and emotional support throughout the patient journey.
Signpost patients to counselling and support services where appropriate.
Act as a positive ambassador for Care Fertility and our values.

Clinical Duties
Support consultations and outpatient appointments.
Record patient observations including height, weight and blood pressure.
Undertake phlebotomy following training and competency sign-off.
Assist with day-case procedures and patient recovery.
Prepare and maintain clinical areas and equipment.
Support procedural and treatment clinics as directed by the nursing team.
Participate in scanning and procedural support duties following appropriate training and competency assessment.

Systems & Administration
Accurately enter and retrieve patient information using clinical systems.
Maintain clear, accurate and timely patient records.
Support clinical pathways and contribute to efficient patient flow.
Utilise Microsoft Office and clinic systems effectively.
Contribute ideas to improve processes and patient experience.

Teamwork & Collaboration
Build positive working relationships across the multidisciplinary team.
Support colleagues and contribute to a collaborative team culture.
Participate actively in team meetings and service improvement initiatives.
Promote equality, diversity and inclusion in all aspects of your work.

Governance, Safety & Professional Standards
Follow all clinic policies, procedures and standard operating practices.
Maintain confidentiality and professional standards at all times.
Support quality improvement and audit activities.
Report incidents and near misses appropriately.
Adhere to Health & Safety, Infection Prevention & Control and Safeguarding requirements.
Complete mandatory training and competency assessments as required.

Continuous Learning & Development
Participate in ongoing training and development programmes.
Maintain up-to-date clinical knowledge and skills.
Engage fully in annual performance and development reviews.
Take responsibility for continuous professional development and lifelong learning.

About You

We're looking for someone who is compassionate, organised and committed to delivering exceptional patient care.

Essential
Good standard of general education.
Experience working in a patient-facing, healthcare or care environment.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information appropriately.
Strong organisational skills and attention to detail.
Ability to work effectively as part of a multidisciplinary team.
A professional, caring and patient-focused approach.
Desirable
NVQ Level 2 or Level 3 in Health & Social Care (or equivalent).
Phlebotomy training or experience.
Experience within a fertility, women's health or outpatient setting.
Knowledge of healthcare governance and patient safety principles.

Why Join Care Fertility?

At Care Fertility, you'll become part of a team dedicated to changing lives every day. We offer a supportive and inclusive working environment where you'll have the opportunity to develop your skills, grow your career and make a genuine difference to patients and their families.

What We Offer
Competitive salary of £32,870 - £34,040 per annum
Generous annual leave entitlement
Pension scheme
Life assurance
Enhanced family-friendly policies
Employee wellbeing support and assistance programmes
Retail discounts and employee benefits platform
Ongoing learning and development opportunities
Career progression within the UK's leading fertility provider
The opportunity to work with a compassionate and highly skilled multidisciplinary team

Apply Today

If you're a caring and motivated Healthcare Assistant looking for a rewarding role within a specialist healthcare environment, we'd love to hear from you.

Join Care Fertility London and help make family possible for more people every day.