Location: In Clinic - Care Fertility Nottingham John Webster House, 6 Lawrence Drive, Nottingham Business Park, Nottingham, NG8 6PZ
Department: Donation
Reporting to: Donor Bank Manager
Leadership Responsibility: None
Contract Type: Permanent, 37.5 hours per week
Salary: £25,284.50 per annum

About Us
Care Fertility is one of the UK's leading fertility treatment providers, dedicated to creating families through compassionate care, clinical excellence, and innovation. We support patients through some of the most important moments of their lives and are committed to delivering outstanding experiences throughout their fertility journey.

The Opportunity
We have an exciting opportunity for a Donor Bank Coordinator to join our specialist Donation team.

This is a rare opportunity to develop expertise within the field of fertility donation, supporting a wide range of patient pathways including egg, sperm and embryo recipients, altruistic donors, shared motherhood arrangements, known donor cycles, and surrogacy journeys.

As a Donor Bank Coordinator, you will play a vital role in supporting donor recruitment activities, donor bank administration, and patient coordination. Working closely with clinics, donors, patients, and external partners, you'll help ensure safe, compliant, and compassionate care at every stage of the donation process.

This role would suit an organised and detail-oriented individual who enjoys working in a highly regulated healthcare environment and is passionate about making a difference to patient experiences.

What You'll Be Doing

Donor Bank Management:

-Supporting the administration of egg, sperm and embryo cryobanks
-Coordinating donor material allocation, matching, reservations, storage, transfers, imports and exports
-Monitoring consent status, family limits and regulatory requirements
-Maintaining accurate records and supporting audits and reporting activities
-Liaising with clinics and external partners to support donor bank operations

Patient and Donor Support:

-Providing clear, professional and compassionate information to patients and donors
-Supporting consent processes and ensuring documentation is completed accurately
-Escalating complex issues appropriately and maintaining excellent customer service standards

Administration and Coordination:

-Maintaining accurate information across donor and patient management systems
-Processing documentation and data efficiently and accurately
-Supporting service improvements and operational developments
-Using Microsoft Office and digital systems to manage records and communications

Governance and Compliance:

-Ensuring compliance with HFEA regulations, GDPR, company policies and standard operating procedures
-Supporting audits, inspections and quality improvement initiatives
-Maintaining accurate documentation and audit trails
-Reporting incidents and managing complaints in line with procedures

About You

We're looking for someone who can demonstrate:
-Excellent organisational skills and exceptional attention to detail
-Previous experience in an administrative, coordination or healthcare support role
-Confidence working with databases, systems and complex information
-Strong communication and relationship-building skills
-The ability to manage competing priorities and work independently
-A patient-focused approach with empathy and professionalism
-Experience working within a regulated environment (desirable)
-A commitment to providing outstanding service and continuous improvement

Why Join Care Fertility?

-Make a genuine difference to people's lives every day
-Develop specialist knowledge within fertility and donation services
-Work as part of a supportive, collaborative multidisciplinary team
-Access ongoing training and development opportunities
-Hybrid working arrangement offering flexibility alongside clinic-based collaboration

We Offer:

- Competitive salary
- 33 days’ annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts, a wellbeing hub, and holiday trading

About Us

We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.

We draw upon the knowledge of our wider team of over 600 dedicated doctors, scientists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.

How to Apply

If you're looking for a rewarding career within a specialist healthcare service and would like to help individuals and families achieve their dreams of parenthood, we'd love to hear from you.

This post is subject to a DBS check.

*Please note, in the event of a high volume of applications, this vacancy may be closed prior to the advertised closing date.