More details

Do you want to work in a collaborative team where you can help others?



As a Service Desk Application Support Engineer, you will be responsible for providing exceptional first-line support to end-users, ensuring the smooth operation of IT services, and delivering timely application support to resolve issues. You will be the go-to expert for troubleshooting technical problems, managing incidents, and assisting with the configuration and support of software applications used by the company. 

This is a support role in a predominately Microsoft house, supporting Windows 10/11 and standard MS Office. You’ll be taking calls and dealing with raised tickets whilst looking to resolve things first time, following our Incident Management process and getting involved in Problem Management too. You will be an escalation point for the IT Service Desk team for incidents around our main bespoke application, working closely with our System Development team, investigating root causes and looking to resolve the more complex issues in a timely manner. Creating documentation and knowledge base articles for both colleagues and end users.

We work within the ITIL framework, and it’s key that you’re bought into that, so you can provide consistency in how we respond to people and how we share knowledge.


There’s a great culture here, we all work well with each other, we work as a team across all clinics to meet our patient’s needs. So, you’ll need to be able to work independently as well as part of a team.


A bit about you

You will have had exposure to a wide variety of incidents that you would expect in a role like this. Experience with supporting and troubleshooting a range of business applications.


You’re a natural problem solver, with the ability to diagnose and resolve technical issues efficiently. Experience working with and troubleshooting bespoke applications and


You’re a great communicator, you must be, you’re talking to colleagues all day who don’t have your experience and knowledge, and you need to explain things to them in a way they understand.

Service excellence is second nature to you, you deliver excellent service to everyone in everything you do in a positive manner.


Location/Benefits:



The role is a hybrid role based at our Nottingham Head Office (NG8 6PZ) and is part of a rota-based shift pattern covering the hours 07:30 to 16:00 or 09:00 to 17:30. 

You’ll need to have access to your own transport, as you may need to assist with site visits to other clinics to support your colleagues. Depending on the workload and location this may result in very occasional overnight stay

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In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.