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Patient Services Executive
Care Fertility Leeds
6 hours per week | Saturdays only, 7:30am - 1:30pm
Salary: £25,284.50 per annum FTE | Actual Salary: £4,045.52 per annum
Position available: 1 x Fixed-Term Contract (12 months)

Location: Seacroft Hospital, York Road, Leeds, LS14 6UH

About the Role:

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of Compassion, Collaboration and Expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.

We are looking for a Patient Services Executive to join our team at Care Fertility Leeds on a 12-month fixed-term contract. In this vital administration-based role, you will be the first point of contact for our patients, ensuring they receive compassionate, expert and seamless support throughout their fertility journey.

Working closely with both clinical and administrative teams, you will help ensure every patient experience reflects our values while delivering a professional and efficient service.

What We're Looking For:

Experience in a patient-facing or customer service role, ideally within a healthcare setting.
NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).
Strong administrative and organisational skills with excellent attention to detail.
Excellent time management skills and the ability to prioritise and manage multiple tasks.
Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.
A proactive, flexible and supportive approach to work.
A genuine commitment to delivering exceptional patient care and service.

Why Join Care Fertility?

At Care Fertility, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues can grow, develop and make a meaningful difference every day.

We invest in our people and provide opportunities to build rewarding careers while helping patients achieve their dreams of starting or growing a family.

What We Offer

A supportive and collaborative team environment.
Ongoing training and development opportunities.
The opportunity to make a meaningful impact on the lives of patients and families.
Career development within the UK's leading fertility treatment provider.

Benefits Include:

33 days' annual leave (including public holidays), pro rata
Pension scheme
Life assurance
Retail discounts
Wellbeing hub and employee support resources
Additional employee benefits

About Us

We're Care Fertility, the UK's largest private provider of IVF and fertility treatment.
We draw on the knowledge and expertise of more than 600 dedicated doctors, embryologists, nurses and support colleagues who work together to ensure our patients receive the very best fertility care.
We are leading the future of fertility healthcare, combining innovative science with an exceptional and intuitive digital experience to support patients throughout their journey.
We don't just care, we are Care.

Ready to Apply?
If you're passionate about delivering outstanding customer service and making a meaningful difference to patients and families, we'd love to hear from you.
Join Care Fertility Leeds and help us make family possible for everyone.

Click APPLY now to start your journey with Care Fertility