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Join Our Team as a New Patient Executive

About the Role:
Taking the first step towards fertility treatment can feel daunting, and the person on the other end of the phone makes all the difference. As a New Patient Executive in our Sales team, you’ll be the friendly, reassuring voice that welcomes people at the very start of their journey. From their first enquiry through to booking their appointments, you’ll provide clear information, compassionate guidance and the confidence they need to move forward, making sure every person feels supported and valued from the moment they get in touch.

What We Offer:
-12 months fixed term contract
-Competitive salary up to £25,284.50 (37.5 hours per week)
-Performance-based bonus scheme
-Supportive team culture with ongoing training
-Opportunities to attend outreach events and webinars
-A role where your work genuinely changes lives
-Flexibility: fully remote or hybrid (in-clinic) working

What You’ll Be Doing:
-Converting enquiries from phone, email and live chat into booked consultations, handling every conversation with warmth, empathy and professionalism
-Presenting treatment options and pricing with confidence and clarity, guiding prospective patients towards the right next step and securing their appointment.
-Following up proactively with prospective patients through tailored, timely communication, building trust and encouraging them to choose Care Fertility as their clinic of choice
-Working closely with our clinical and admin teams to ensure a seamless handover and a smooth experience for every patient as they move through their journey
-Promoting Care Fertility at outreach events and webinars, generating new enquiries and raising awareness of our services
-Meeting and exceeding monthly booking and conversion targets, and celebrating team success along the way
-Guiding new patients through the start of their treatment journey, from first conversation to attended appointment.

About You:
-You thrive in a fast-paced, target-driven sales environment and love the buzz of hitting your goals
-Genuinely enjoy talking to people and can build rapport quickly, whether on the phone, by email or over live chat
Take a proactive approach, picking up the phone, following up with prospective patients and never waiting for opportunities to come to you
-Bring a warm, professional and empathetic manner, and know how to balance compassion with confident, consultative selling
-Have experience in a sales team, with a proven track record of meeting or exceeding targets
-Are organised and detail-focused, and comfortable working with CRM and booking systems to manage a busy pipeline
-Are comfortable in a telephony-based environment, handling a high volume of calls with energy and positivity
-Have experience in IVF, fertility or another purpose-led company (desirable, but not essential if you have the right attitude and sales skills)


Benefits:
-33 days annual leave (including public holidays)
-Pension scheme
-Life assurance
-A range of flexible benefits to suit your lifestyle


Working Pattern & Location:

Hours: 37.5 hours a week. Shift patterns across 8am–6pm Monday–Friday, 8am-4pm bank holidays, plus approx. 1 in 4 Saturdays (8am–4pm)

Please note you’ll need to attend our Manchester Clinic for your induction which could potentially be up to 4 weeks in clinic.


About Us:

We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.

We draw upon the knowledge of our wider team of over 600 dedicated doctors, scientists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.

This post is subject to a DBS check.

How to Apply:

Ready to join us? Please click APPLY