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Donor Bank Coordinator
Location: Hybrid (Home-based and Nottingham Clinic)
Please note: Attendance at our Nottingham Clinic every Tuesday is a mandatory requirement of this role.
Department: Donation
Reporting to: Donor Bank Manager
Leadership Responsibility: None
Contract Type: Permanent, 37.5 hours per week
Salary: £25,284.50 per annum

About Us
Care Fertility is one of the UK's leading fertility treatment providers, dedicated to creating families through compassionate care, clinical excellence, and innovation. We support patients through some of the most important moments of their lives and are committed to delivering outstanding experiences throughout their fertility journey.

The Opportunity
We have an exciting opportunity for a Donor Bank Coordinator to join our specialist Donation team.
This is a rare opportunity to develop expertise within the field of fertility donation, supporting a wide range of patient pathways including egg, sperm and embryo recipients, altruistic donors, shared motherhood arrangements, known donor cycles, and surrogacy journeys.
As a Donor Bank Coordinator, you will play a vital role in supporting donor recruitment activities, donor bank administration, and patient coordination. Working closely with clinics, donors, patients, and external partners, you'll help ensure safe, compliant, and compassionate care at every stage of the donation process.
This role would suit an organised and detail-oriented individual who enjoys working in a highly regulated healthcare environment and is passionate about making a difference to patient experiences.

What You'll Be Doing
Donor Bank Management

Supporting the administration of egg, sperm and embryo cryobanks
Coordinating donor material allocation, matching, reservations, storage, transfers, imports and exports
Monitoring consent status, family limits and regulatory requirements
Maintaining accurate records and supporting audits and reporting activities
Liaising with clinics and external partners to support donor bank operations

Patient and Donor Support

Providing clear, professional and compassionate information to patients and donors
Supporting consent processes and ensuring documentation is completed accurately
Escalating complex issues appropriately and maintaining excellent customer service standards

Administration and Coordination

Maintaining accurate information across donor and patient management systems
Processing documentation and data efficiently and accurately
Supporting service improvements and operational developments
Using Microsoft Office and digital systems to manage records and communications

Governance and Compliance

Ensuring compliance with HFEA regulations, GDPR, company policies and standard operating procedures
Supporting audits, inspections and quality improvement initiatives
Maintaining accurate documentation and audit trails
Reporting incidents and managing complaints in line with procedures

About You
We're looking for someone who can demonstrate:
Excellent organisational skills and exceptional attention to detail
Previous experience in an administrative, coordination or healthcare support role
Confidence working with databases, systems and complex information
Strong communication and relationship-building skills
The ability to manage competing priorities and work independently
A patient-focused approach with empathy and professionalism
Experience working within a regulated environment (desirable)
A commitment to providing outstanding service and continuous improvement
Why Join Care Fertility?

Make a genuine difference to people's lives every day
Develop specialist knowledge within fertility and donation services
Work as part of a supportive, collaborative multidisciplinary team
Access ongoing training and development opportunities
Hybrid working arrangement offering flexibility alongside clinic-based collaboration

How to Apply
If you're looking for a rewarding career within a specialist healthcare service and would like to help individuals and families achieve their dreams of parenthood, we'd love to hear from you.
Apply now using the link provided.

Closing Date: 5 August 2026 (end of day)