More details

As a Customer Service Advisor (or Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.

You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information. You’ll help answer frequently asked questions and know which department to direct them too if you are unable answer. You’ll be supporting our patients to get their treatment started as quickly as possible to prevent any unnecessary delays.

Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you’re be able to provide a gold standard service.

You’ll be part of a great team who provide a positive link to our patients, and help them to create a family.



About you

You have strong previous customer service and/or sales through service experience (preferably in a telephony/contact centre environment but not essential). Previous experience of working in a medical environment would be a good advantage, as you’ll have a better understanding of the role.

You have a calm demeanor, and you’re empathetic and caring when speaking with our patients about their treatment and treatment outcomes.

You have a strong understanding of delivering excellence for people. You have impeccable verbal and written communication skills as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience – you’ll be acting as a Care Fertility ambassador in all of your interactions. You’re as comfortable building good rapport with the multi-disciplinary teams in our clinics as you are with patients.


Location/Benefits

Based at our Bath Clinic (Bath Business Park, Peasedown St John, BA2 8SG), working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).

In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.

• Salary of £23,000 (increasing to £23,500 after probation).
• 33 Days annual leave (inc. public holidays)
• Pension scheme
• Life assurance
• A range of flexible benefits to suit your needs.


About us

Care Fertility is the UK’s most trusted fertility specialists with over 25 years' experience making family possible for everyone.

Care Fertility is a national network of clinics across the UK, bringing world-class treatments directly to our clients. Our passionate teams deliver personalised treatments and support our clients every step of the way.

Our mission is to make family possible for everyone; through compassion, collaboration and expertise.

Our Promise; We are putting the care into fertility. We promise to do everything in our power to make our clients' dream come true. We will make them feel seen, heard, and supported every step of the way.

We are always looking for amazing people to join our team and join us on our mission.


This post is subject to a DBS check.

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