More details

Patient Services Manager
Location: Bath
Department: Patient Services
Reporting to: Clinic Director
Leadership Responsibility: Yes
Contract Type: Permanent
Hours: 37.5 hours per week, including some Saturdays on a rota basis
Salary: Starting from £30,750 per annum

Lead a Team. Shape Patient Experiences. Make a Difference.

At Care Fertility, we understand that behind every treatment journey is a person, a family, and a future. We're looking for an experienced and passionate Patient Services Manager to lead our Bath Clinic's reception and administration teams, ensuring every patient receives an exceptional experience from their first enquiry through to treatment and beyond.

This is an exciting opportunity for a people-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding service while developing high-performing teams.

What You'll Be Doing
As Patient Services Manager, you'll play a pivotal role in the day-to-day operation of the clinic, working closely with the Clinic Director and wider leadership team to drive service excellence, operational performance, and continuous improvement.

You'll be responsible for:

Leading and developing the Reception and Administration teams
Creating a positive, patient-centred culture focused on exceptional service
Managing daily workflows, resource planning, and operational priorities
Monitoring performance, KPIs and service standards
Ensuring a seamless patient journey from enquiry to treatment
Supporting change initiatives and continuous improvement projects
Maintaining high standards of compliance, governance and data accuracy
Collaborating with multidisciplinary teams across the business
Supporting recruitment, training and development of team members

About You
We're looking for someone who combines strong leadership skills with a genuine passion for patient care.
You'll ideally have:
Experience managing customer-facing, patient services, reception or administrative teams
Strong organisational and workload management skills
Experience working towards service, quality or performance targets
Excellent communication and interpersonal skills
The ability to motivate, coach and develop others
Strong attention to detail and confidence using IT systems
A proactive approach to problem-solving and continuous improvement
The ability to work collaboratively across departments

Why Join Care Fertility?
At Care Fertility, we're proud to support patients through one of the most significant journeys of their lives. In return, we offer a competitive benefits package and a supportive environment where you can develop your career and make a real difference.
What We Offer

Salary starting from £30,750 per annum
33 days' annual leave, including public holidays
Pension scheme
Life assurance
Enhanced family-friendly policies
Retail discounts and employee benefits platform
Wellbeing hub and support services
Holiday trading scheme
Ongoing learning and development opportunities

This is a fantastic opportunity to join a growing organisation where you'll play a key role in delivering exceptional patient experiences while developing your leadership career within a specialist healthcare setting.

Apply Today
If you're an experienced leader with a passion for delivering exceptional patient experiences and developing successful teams, we'd love to hear from you.

Apply now using the link provided.