As a Clinic Receptionist (or Patient Services Executive as we’ll call you), you’re an ambassador for the Zita West Clinic in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries.
Delivering first-class service to everybody is second nature to you, you’re friendly, passionate and positive. You deliver a memorable experience of all our patients.
You have great attention to detail and you demonstrate this when you’re registering new patients, or inputting their data on our systems – everything is done accurately.
It’s essential that you’ve got outstanding customer service skills and you’ve worked in a reception/front of house role with high value customers. Your communication skills are exemplary, you’re polite, courteous and helpful to patients at all times.
Location/Benefits:
This is a part-time role, working 3 days a week between 09:00-17:00 from Mon-Fri. These could be fixed days, however there is a need for flexibility with these days due to the nature of the clinic operations.
Based at the Zita West Clinic 37 Manchester St, London W1U 7LJ
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
• Salary of £15,000 (£25,000 full-time)
• 33 Days annual leave (full-time)
• Pension scheme
• Life assurance
• A range of other benefits including retail discounts, a wellbeing hub, holiday trading.
About us
Zita West Fertility Clinic is the UK’s only IVF clinic offering a full range of fertility treatments as well as preconception planning and natural fertility trouble-shooting, all under one roof.
Based in a comfortable and discrete central London townhouse in the heart of Marylebone (37 Manchester St, London W1U 7LJ), our relaxing clinic is a long way from the usual medicalised fertility centre environment and a wholly different experience from what you’ll find elsewhere.
We take a very personalised approach to overcoming fertility problems. Every one of our patients receive exceptionally high levels of doctor time and nursing support, a special focus on pre-preparation and micro-management of your treatment at every stage.
This post is subject to a DBS check.
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