More details

This is a really varied and wide-ranging role – it has everything from supporting nurses, midwives and the wider clinic teams in the coordination of treatments to patients while making sure they can have the best possible experience they can receive.

You’ll talk to patients and support them throughout their treatment journey, provide them with information, resolving any queries or problems. You’ll provide emotional support to them using empathy and understanding, and if you need to, signpost them to our counselling support services.

You’ll support patients’ consultations with general healthcare duties such as taking their height, weight and blood pressure. You’ll support the nursing team with preparing the Procedure Room, assisting with procedures, taking post-operation observations and also chaperoning the Consultants for procedures such as ultrasound scans.

There is the potential of personal development in this role with training provided for cannulation and also assisting in theatre.

About you:

You’re a Healthcare Assistant in a hospital setting or fertility clinic, with an NVQ Level 2 (or equivalent) in Health and Social Care. You’re also a team player with a desire for continuous personal and professional development.

Excellent communication is required as you’ll be dealing with people from all backgrounds, making in and outbound calls where needed, delivering a high-quality patient experience – you’re acting as a Care Fertility ambassador in all of your interactions.

Strong administration skills, with great attention to detail is needed as you’ll need to accurately input data, find information on the clinical patient database and follow the system pathways to ensure patient record are accurate.

We have a diverse range of patients who have a diverse range of needs, at Care Fertility we have an inclusive approach and embrace diversity.


Location/Benefits:

- We’re based at Care Fertility Birmingham, 27 Highfield Rd, Birmingham, B15 3DP.

- This is a Bank position.

- Hourly rate of £12.97 per hour.


About us

We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK.

We draw on the knowledge of our wider team of over 700 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience.

We don’t just care, we are Care.


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